Frequently Asked Questions

This is an intensive service that provides treatment to:

• assist individuals to gain access to necessary services;
• reduce psychiatric and addiction symptoms; and
• develop optimal community living skills.
  
  

The service is flexible and can be provided in a lot of different ways to make sure we best meet your needs. For example, if you need help getting into a recovery program, vocational program, or other service, we can assist you in the process. If you have a crisis, or need to be hospitalized, you can call us. If you are having difficulty finding a residential program, we can help you. And so much more.

Outpatient Treatment is designed to meet the clinically significant behavioral or psychological symptoms or patterns that have been identified as treatment needs for a recipient.

A Comprehensive Clinical Assessment is an intensive clinical and functional face-to-face evaluation of a person’s mental health, developmental disability or substance abuse condition, with the goal of developing a report and treatment recommendations. In other words, it is an evaluation to help us decide what kinds of services will meet your needs.

You have the Right to dignity, privacy, human care, and freedom from mental and physical abuse, neglect and exploitation. You have a right to choose a provider agency, appeal Medicaid decisions, to request a “Person Centered Approach” and to refuse treatment.

A person with special needs may be referred to PRIDE by any interested party. For additional information, please contact us at one of the office locations listed on this website.

We have a list of office locations. Please contact the location nearest you for more details.

Please consult our glossary. If a term you don’t know doesn’t appear in the glossary, please contact us for additional information. We may add the term to the glossary to help others.

If it is a crisis involving the mental health or safety of the person served then you should follow the Crisis Plan developed and use listed telephone numbers. If you are not sure (i.e. bad weather-Hurricane or there has been an accident) call the office number or the afterhours numbers given to you during your orientation process. If an emergency happens while you are in a Pride in North Carolina facility/office, the staff will make sure they inform and show you available fire exits/extinguishers, evacuation plans and review emergency procedures discussed during the orientation process.

Pride in North Carolina welcomes any suggestions or input into how we can improve our services or on what we are doing right for you. We gather this input formally during the year by surveys that are either mailed or given to all of our stakeholders and through suggestion boxes located in each office. If there is a complaint or grievance we encourage you to read and complete the needed forms included in this handbook and work with us to resolve the matter as quickly as possible.

All information or data that is collected is then used to show: how effective our services have been, number of stakeholders satisfied with our services and personnel, and the number of persons who experienced positive changes in their lives. In addition this information is taken and used at many different levels within the agency to improve our services and make any needed changes to our Polices or Procedures. Please know that we really want your input. Let us know your ideas, suggestions or concerns so we may better serve you!